Shipping
We offer worldwide tracked shipping
Please note all orders outside of the UK ex duty and tax
Returns
Our policy lasts 14 days. If 14 days have passed since your purchase was delivered, unfortunately, we can not offer you a refund.
We are unable to accept International returns at the moment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please log in via the link below using your email address.
Link to returns
Return your item via tracked delivery to:
Hansine, 4 Orchard Lane, Castle Acre, Kings Lynn, PE32 2BE, UK
We will notify you once we have processed your return. Please allow 14 days for this. For queries regarding returns, please email mary@hansine.co.
Please note that the customer is responsible for their own shipping costs for returning items. Shipping costs are non-refundable. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.