Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Regrettably we cannot accept returns for international orders under 1000 pounds due to tax implications.

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mary@hansine.co.

 

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at mary@hansine.co and send your item to: 

HANSINE 

C/O Mary Pierce

4 Orchard Lane

Castle Acre

Norfolk

PE32 2BE

 

Shipping

To return your product, you should mail your product to: 

HANSINE 

C/O Mary Pierce

4 Orchard Lane

Castle Acre

Norfolk

PE32 2BE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Models are between 175 and 180cm with bust sizes 84cm to 86 cm & are wearing size small. Please contact us if you have any specific sizing questions.